Support resources
This section includes information about all the support that is available to you on Tradeshift and the ways in which you can get in touch with us in case of any issues.
Comment contacter l'assistance Tradeshift
Si vous rencontrez des problèmes techniques lors de l'utilisation de Tradeshift, voici comment vous pouvez nous contacter et suivre votre demande d'assistance. Tout utilisateur (connecté ou déconnecté) peut demander de l'aide en remplissant ce formul ...
Comment accéder au chat d'assistance
Tradeshift offre aux fournisseurs la possibilité d'accéder au Support Chat via l'application Create, sous l'option Create Invoice. Le chat est le meilleur canal à utiliser pour les questions peu complexes telles que la compréhension des différents me ...
Guide de dépannage de base de Tradeshift
Si votre compte ne fonctionne pas normalement ou si la transaction de votre document se déroule de manière inhabituelle, n'oubliez pas de consulter la page d'état de la plateforme Tradeshift : https://status.tradeshift.com/. Si aucune perturbation de ...
How to check your old support tickets
This article is about how you can check your older or existing requests to Tradeshift Support. Any user (logged-out or logged-in) can contact us to request assistance. However, only logged-in users are able to see and keep track of their previous req ...
What is the Knowledge Base?
The Knowledge Base is our support and learning center that includes written articles about the Tradeshift platform and features, as well as company-specific articles. The Tradeshift generic documentation is available under the first section of the l ...
What is a Landing Page?
A Landing Page is a dedicated customer page that includes important information about interacting with your customers on Tradeshift. Each Enterprise Customer has their own Landing Page hosted on Tradeshift, and maintained by the Tradeshift team in co ...